Frequently Asked Questions

Welcome to the Visatomu FAQ Page — we’re here to help you have the best possible shopping experience.
If you can’t find what you’re looking for, please reach out to us at info@visatomu.com.

1. How long will it take to receive my order?

Our estimated delivery times are:

Processing time: 1–2 business days (Monday – Friday)
Transit time: 6–12 business days (Monday – Friday)
Estimated total delivery time: 7–14 business days, depending on your location.

All orders include tracking. You’ll receive an email with tracking details once your order ships.
For more details, visit our Shipping Policy.

2. Do you offer free shipping?

Yes! We offer free standard shipping on all orders within the United States.
See our Shipping Policy for more information.

3. Where is Visatomu located?

We are a U.S.-based online store offering high-quality home improvement, décor, and cozy essentials.
Our business address is:
2850 SW Cedar Hills Blvd, Beaverton, OR 97005, USA.
Currently, we ship only within the United States.

4. What if I receive a defective or damaged product?

Please contact us within 48 hours of delivery at info@visatomu.com with a brief description and photos of the issue.
We’ll review your case promptly and arrange either a replacement or a full refund, per our Return & Refund Policy.

5. Can I cancel my order after it’s placed?

Yes — you can cancel your order before it ships.
Once your order has been shipped, it cannot be canceled, but you can return it after delivery by following our return procedure.
Email info@visatomu.com for assistance.

6. What is your return policy?

We offer a 30-day return window from the date of delivery.
Items must be unused, undamaged, and in original packaging.
To start a return, contact info@visatomu.com with your order number.
For full details, visit our Return & Refund Policy.

7. When will I get my refund after returning a product?

After we receive and inspect your returned item, approved refunds are processed within 5–7 business days and credited to your original payment method.
You’ll receive a confirmation email once the refund is complete.
See our Return & Refund Policy for more details.

8. Do you offer any guarantees on your products?

Yes — every purchase is covered by our 30-Day Satisfaction Guarantee.
If you’re not fully satisfied, contact us within 30 days of delivery for a refund or replacement.
Learn more in our Return & Refund Policy.

9. How can I contact customer support?

You can reach us anytime at:
Email: info@visatomu.com
Phone: +19713390693
Our team responds within 24 business hours.
Support hours:
Monday–Friday 9 AM – 5 PM (PST)
Saturday–Sunday 11 AM – 3 PM (PST)

10. Do you ship internationally?

No, we currently ship exclusively within the United States.

11. Do you have a physical store location?

Not yet — Visatomu is an online-only store, allowing us to keep prices fair and offer nationwide shipping.

12. Can I place a bulk or wholesale order?

Yes, we accept bulk orders.
Please contact our team at info@visatomu.com for pricing and delivery details.
Please note: shipping times for bulk orders may vary.

13. How can I track my order?

Once your order has shipped, you’ll receive a tracking number via email.
You can also use the “Track Order” page on our website to view your shipment status in real time.

Contact Information:

Store Name: Visatomu
Address: 2850 SW Cedar Hills Blvd, Beaverton, OR 97005
Email: info@visatomu.com
Phone: +19713390693

Customer Service Hours:
Monday–Friday: 9:00 AM – 5:00 PM (PST)
Saturday–Sunday: 11:00 AM - 3:00 PM (PST)

Customer service responds within 24 hours on working days.